Elemis Delivery
We're working hard to get your ELEMIS products safely to you. Whilst we endeavour to get our order to you as quickly as possible, due to the high volume of orders across the peak period there may be some delays to your delivery. Please contact our customer service here if you have any queries regarding your delivery.
*Please note that all goods are shipped from our United Kingdom warehouse.
Ship to Australia/New Zealand
Ship to Australia
- Free standard tracked delivery when you spend A$50+
- Delivery fee below A$50: A$9.95
- 5-9 working days
- We will endeavour to hit these times
- Delivery times may be affected due to capacity or other concerns, if you do not receive your orders after 12 working days, please contact our customer service.
Ship to New Zealand
- Free standard tracked delivery when you spend NZ$50+/A$50+
- Delivery fee below NZ$50/A$50: NZ$10.95/A$10.25
- 14-15 working days
- We will endeavour to hit these times
- Delivery times may be affected due to capacity or other concerns, if you do not receive your orders after 18 working days, please contact our customer service.
Ship to Australia
- A$25 Delivery fee
- 3-5 working days
- We will endeavour to hit these times
- Delivery times may be affected due to COVID-19. Please expect some slight delays in your orders, if you do not receive your orders after 5 working days, please contact our customer service.
Ship to New Zealand
- NZ$27/A$25 Delivery fee
- 3-4 working days
- We will endeavour to hit these times
- Delivery times may be affected due to COVID-19. Please expect some slight delays in your orders, if you do not receive your orders after 4 working days, please contact our customer service.
*Orders will be delayed during this Holiday period.
All prices shown are inclusive of VAT (only where applicable - see below) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you.
All goods are shipped from our United Kingdom warehouse. For goods with a value of AUD/NZD 1,000 or less, there are generally no duties payable by you upon delivery. Please note that in specific situations, it is possible that you may be subject to import duties and taxes on orders of any value, which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.
Please note that when shipping goods from outside the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.
If you would not like to pay for import duties and taxes, and to return the goods. You will be liable to pay for the return shipping fee, and we will issue a full refund of the goods. If you have any questions, kindly contact our customer service representatives.
